Mobile & Electronics Repair Shop Software with Billing & Job Tracking
Log every device by IMEI, run your repair board, and bill parts plus labour in one GST-ready sale.
Alfa Decode is a complete management platform pre-configured for mobile and electronics repair shops. Book in any device by IMEI and fault, move it across a live repair board, pull parts from stock, track warranty, and bill parts plus labour as one GST or VAT invoice. Proven in a real Apple service centre.
No card required · Cloud or on-premise · Works offline · GST & VAT ready
Device & IMEI Intake
Book in every phone, laptop or gadget with its IMEI or serial, the reported fault and the customer, so nothing gets mixed up at the counter.
Live Repair Board
See every job move from received to diagnosing, in-progress, ready and collected. One glance tells you what is stuck and what to hand over today.
Parts From Stock
Consume screens, batteries and spares straight from inventory as you fix. Stock drops automatically and the part is ready to add to the bill.
Parts Plus Labour Billing
Charge the spare and your service charge together as one proper sale, not a rough chit. Every repair becomes a real, tax-correct invoice.
Everything your mobile & electronics repair needs
Device & IMEI Intake
Book in every phone, laptop or gadget with its IMEI or serial, the reported fault and the customer, so nothing gets mixed up at the counter.
Live Repair Board
See every job move from received to diagnosing, in-progress, ready and collected. One glance tells you what is stuck and what to hand over today.
Parts From Stock
Consume screens, batteries and spares straight from inventory as you fix. Stock drops automatically and the part is ready to add to the bill.
Parts Plus Labour Billing
Charge the spare and your service charge together as one proper sale, not a rough chit. Every repair becomes a real, tax-correct invoice.
Warranty Tracking
Record the warranty on each repair and flag re-jobs that come back. Honour genuine claims and spot which parts or fixes keep failing.
WhatsApp Updates
Tell the customer their device is diagnosed, ready or collected over WhatsApp, and send the invoice and payment reminders from the same screen.
Works Offline
Runs local-first on your own counter device with no internet, so billing and intake never stop during an outage, then syncs to the cloud automatically.
GST & VAT Built In
Issue compliant GST invoices and reports for India or VAT for the UAE out of the box, with the correct tax applied to every repair sale.
What it fixes on day one
Devices pile up on the bench with no clear owner, fault or status
Every device becomes a job card with IMEI/serial, fault, photos and a live status pipeline
Customers keep ringing to ask whether their phone is ready yet
Automatic WhatsApp updates fire at received, ready and delivered so they stop chasing
Parts get fitted but never deducted, so stock counts drift and margins blur
Technicians consume parts against the job, deducting from inventory at weighted-average cost
How a mobile & electronics repair runs on Alfa Decode
Mobile and electronics repair runs on trust and traceability. A customer hands over a cracked phone, a dead laptop or a faulty console, and from that moment the device lives in your custody. Alfa Decode's field-service edition turns that hand-over into a proper job card: device make and model, IMEI or serial, reported fault, condition photos and device and fault notes captured at the counter, then moved along a status pipeline from received to diagnosing, in-repair, ready and delivered. Every device is accounted for, and nothing is lost to a scribbled slip on the workbench.
Because it is the same full platform underneath, the counter also sells accessories, cables and screen protectors, consumes parts straight from stock as technicians fit them, and bills labour and parts on one tax-ready invoice. Estimates go out for customer approval before work starts, warranty terms are recorded against the repair, and status updates reach the customer over WhatsApp. It works offline and syncs when the connection returns.
- Every device tracked from intake to hand-over, nothing misplaced
- Fewer are-you-ready calls thanks to automatic WhatsApp status updates
- Parts and labour billed together on one tax-ready invoice
- Keeps taking jobs and billing even when the internet drops
- 1
Job intake
Log the device, IMEI or serial and reported fault at the counter, capture condition photos and unlock/access notes, and open a numbered repair ticket.
- 2
Diagnose and estimate
Technician confirms the fault, builds a parts-and-labour estimate, and sends it for customer approval before any work begins.
- 3
Repair in progress
Assign a technician, move the ticket through the status pipeline, and consume parts from stock as they are fitted.
- 4
Ready and notify
Mark the repair ready, record warranty terms, and an automatic WhatsApp message tells the customer it can be collected.
- 5
Bill and hand over
Bill parts, labour and any accessories on one tax-ready invoice, take split tender, and mark the device delivered.
Works offline
Runs on your own counter and keeps billing with no internet — then syncs to the cloud automatically.
Tax-ready compliance
Configurable GST / VAT & tax-compliant invoicing — built in, nothing to bolt on.
Cloud or on-premise
Start in the cloud or keep all your data on your premises — same product, your choice.
Mobile & Electronics Repair software — your questions
Can it track each repair from intake to handover?
Yes. Every device sits on a job board and moves through received, diagnosing, in-progress, ready and collected. You capture the IMEI, fault and customer at intake, so any job's status is clear at a glance.
Does it keep working if my internet goes down?
Yes. Alfa Decode is local-first and runs on your own shop device with no internet. You keep booking jobs and billing during an outage, and everything syncs to the cloud once you are back online.
Does it handle GST in India and VAT in the UAE?
Yes. GST invoicing and reports for India and VAT for the UAE are built in. Bill parts and labour together and the correct tax is applied automatically, with compliant reports ready when you need them.
Can I bill the spare part and my service charge on one invoice?
Yes. Pull the part from stock and add your labour charge, and both appear on a single GST or VAT sale. Stock reduces automatically and the sale flows into your accounts.
Can I handle warranty and devices that come back?
Yes. Each repair carries its warranty details, and re-jobs are tracked against the original. You can honour valid claims quickly and see which parts or repairs return most often.
Can I notify customers when their device is ready?
Yes. Send status updates such as diagnosed, ready or collected over WhatsApp, along with the invoice and any payment reminders, all from inside the same job screen.
Can I capture IMEI, serial numbers and the fault at intake?
Yes. Each job card records the device make and model, IMEI or serial, the reported fault and condition photos, plus device notes, so the exact unit and its problem are documented from the counter onward.
Does it handle mail-in and courier repairs, not just walk-ins?
It does. Alongside counter intake you can open transit or mail-in jobs, so devices sent in by courier are tracked through the same received-to-delivered pipeline as walk-in repairs.
How do estimates and customer approvals work?
You build a parts-and-labour estimate on the ticket and send it for approval before work starts. The customer signs off on the cost first, which avoids disputes when the device is collected.
Can I sell accessories and parts over the counter too?
Yes. The same app runs a full POS for cables, cases, chargers and screen protectors, with barcodes and stock, so accessory sales and repair jobs share one till and one set of books.
Related industries
Run your mobile & electronics repair on Alfa Decode
Start a free trial, or book a quick demo and we’ll set it up for your business.