Plumbing, Electrical & HVAC Software for Service Jobs & Billing
Book service jobs, track every visit, and bill parts plus labour into one clean GST or VAT invoice.
Alfa Decode is a complete management platform pre-configured for plumbing, electrical and HVAC firms. Log every service job, move it across a live status board, pull parts from stock, and bill labour and materials into a real GST or VAT invoice. Works offline; updates customers on WhatsApp.
No card required · Cloud or on-premise · Works offline · GST & VAT ready
Service Job Intake
Capture the customer, the site, the fault and the device the moment a call comes in, so no job request is lost or forgotten on a notepad.
Live Job Board
See every job move from received to diagnosing to in-progress to ready and delivered, so you always know what is open and what is overdue.
Parts Plus Labour
Pull parts straight from stock onto the job and add labour charges, then bill both into one clear invoice with nothing missed.
Real GST & VAT Invoices
Raise compliant GST invoices in India and VAT invoices in the UAE, with built-in reports you can use to file, no separate accounting tool needed.
Everything your plumbing, electrical & hvac needs
Service Job Intake
Capture the customer, the site, the fault and the device the moment a call comes in, so no job request is lost or forgotten on a notepad.
Live Job Board
See every job move from received to diagnosing to in-progress to ready and delivered, so you always know what is open and what is overdue.
Parts Plus Labour
Pull parts straight from stock onto the job and add labour charges, then bill both into one clear invoice with nothing missed.
Real GST & VAT Invoices
Raise compliant GST invoices in India and VAT invoices in the UAE, with built-in reports you can use to file, no separate accounting tool needed.
Works Offline
Runs on your own device with no internet, so you keep raising jobs and invoices on site or in low-signal basements, then syncs to the cloud.
WhatsApp Updates
Notify customers when their job is booked, ready or invoiced, and send reminders over WhatsApp without typing each message by hand.
Warranty & Re-Jobs
Track warranty on completed work and log re-jobs against the original, so callbacks are handled fairly and your history stays clean.
Customer History
A built-in CRM keeps every visit, part and invoice per customer, so your team can quote faster and serve repeat clients with full context.
What it fixes on day one
Quotes given verbally on site, then argued over when the final bill lands
Build a parts-and-labour estimate on the job card and capture customer approval before work starts.
Fittings and cable walk off the van with no record of which job used them
Log parts consumption against each job so stock draws down and reorder alerts fire automatically.
Customers ringing to ask whether the engineer is coming or the part has arrived
Automatic WhatsApp updates at received, ready and completed keep them informed without a call.
How a plumbing, electrical & hvac runs on Alfa Decode
Plumbing and electrical work lives on the move: a burst pipe at one address, a consumer-unit swap at another, a bathroom first-fix booked for next week. Alfa Decode runs on the Field-Service engine, so every call-out becomes a job card with the property, the fault type and the fitter assigned to it, moving down a status pipeline from received and diagnosing through in-repair and ready to completed. You raise a parts-and-labour estimate on site, capture the customer's approval before you cut into anything, and pull the fittings you use straight from stock so the count stays honest.
It is the full business platform, not a job diary bolted onto a spreadsheet. Photos of the isolation point, the meter or the old cylinder attach to the ticket; warranty on an installed boiler or board is tracked against the job; and the customer gets automatic WhatsApp updates at received, ready and completed. Billing, tax, receivables and day-close all sit in one app, working offline in a plant room with no signal and syncing once you are back.
- Every call-out tracked from first ring to final invoice
- No fittings or cable lost between the van and the bill
- Customers kept updated automatically without chasing calls
- Estimates approved before work, so bills never surprise
- 1
Log the call-out
Open a job card with the customer and property, record the fault type, and capture photos of the fuse board, meter or leak on the ticket.
- 2
Diagnose on site
Work through a job checklist, note the problem, and move the ticket from diagnosing into the live status pipeline the whole team can see.
- 3
Estimate and approve
Price parts and labour on the card, send it for the customer to approve, and only proceed once the quote is accepted.
- 4
Fit and consume parts
Pull cable, fittings and units from stock as you use them; the assigned fitter's job stays current and inventory stays accurate.
- 5
Complete and invoice
Finalise the job into a tax-ready invoice, take payment with split tender, record any warranty, and WhatsApp the receipt.
Works offline
Runs on your own counter and keeps billing with no internet — then syncs to the cloud automatically.
Tax-ready compliance
Configurable GST / VAT & tax-compliant invoicing — built in, nothing to bolt on.
Cloud or on-premise
Start in the cloud or keep all your data on your premises — same product, your choice.
Plumbing, Electrical & HVAC software — your questions
Can I run it on a job site with no internet?
Yes. Alfa Decode is local-first and runs on your own device with no internet. You can keep raising service jobs and invoices on site, and everything syncs to the cloud once you are back online.
Does it handle GST in India and VAT in the UAE?
Yes. GST invoices and reports for India and VAT for the UAE are built in. You bill parts and labour into one compliant invoice and pull the reports you need to file, without separate accounting software.
Can I bill parts and labour together on one invoice?
Yes. You consume parts directly from stock onto the job and add labour charges, then bill both into a single GST or VAT sale, so the customer sees one clear invoice.
How do I track jobs across multiple technicians and stages?
The live job board shows every service job moving through received, diagnosing, in-progress, ready and delivered. You always know what is open, what is waiting and what needs follow-up.
Can customers be updated over WhatsApp?
Yes. You can notify customers over WhatsApp when a job is booked, ready or invoiced, and send payment reminders, so you spend less time chasing and calling each one.
Is it cloud-based or can I own it outright?
Both, from one codebase. Choose Cloud as a subscription, or On-Premise as a one-time licence plus AMC. A white-label option is also available if you want it under your own brand.
Can it handle both quick repair call-outs and larger install jobs?
Yes. A tap washer and a full rewire are both job cards on the same pipeline. Small jobs move fast through the stages; larger installs carry estimates, staged parts consumption, photos and warranty on the fitted equipment.
Will it work on site where there is no phone signal?
It is offline-first. You can open jobs, add parts, price estimates and take payment in a basement or plant room with no connection, and everything syncs to the cloud once you are back in range.
Can I assign jobs to specific plumbers or electricians?
Yes. Each job card carries an assigned technician, so you can see who is on what, and staff roles control who can quote, discount or finalise a job.
Does it track warranty on boilers, boards and other installs?
Warranty is recorded against the job, so when a customer returns you can pull up what was fitted, when, and whether it is still covered, all from their service history.
Run your plumbing, electrical & hvac on Alfa Decode
Start a free trial, or book a quick demo and we’ll set it up for your business.